Research reveals best associates, law firms, near-universal client complaints

Law firm clients: laughing or crying?
Law firm clients: laughing or crying?
Exclusive: Clients have been most impressed with associates at S&R Associates and Vaish Associates, according to a survey from consultancy RSG India, as Amarchand Mangaldas and AZB & Partners topped a ranking of Indian best law firms.

In the last year Indian law firms also grew lawyer headcounts by an average of 20 per cent while partner numbers only increased by 5 per cent.

Client associate ratings

Associate rankingLaw firmAvg client rating of associates
1S&R Associates9.3
2Vaish & Associates9.0
3Kochhar & Co8.6
4Nishith Desai Associates8.6
5Talwar Thakore Associates8.6
6Desai & Diwanji8.6
7Kanga & Co8.3
8Economic Laws Practice8.2
9AZB & Partners8.1
10Trilegal8.0
11J Sagar Associates7.9
12Bharucha & Partners7.8
13Platinum Partners7.8
14D.H. Law Associates7.8
15Luthra & Luthra7.7
16Majmudar & Co7.7
17Khaitan & Co7.6
18DSK Legal7.5
19Amarchand & Mangaldas7.3
20Juris Corp7.2
21Mulla & Mulla7.1
22Crawford Bayley7.0
23ALMT Legal7.0
24Fox Mandal6.8
25Dua Associates6.3

Out of 70 interviewed and researched firms, this year’s report ultimately included five new firms in the top 40, including Tatva Legal, P&A Law Offices, Indus Law, India Law Services and Lexygen.

Amarchand Mangaldas was ranked top ahead of AZB & Partners both receiving almost top marks across all categories, as first reported by Mint on Monday.

Khaitan & Co and J Sagar Associates tied in third position scores ahead of Luthra & Luthra and Trilegal in joint fifth place.

The top 10 of transactional firms according to RSG is rounded out by DSK Legal, Desai & Diwanji and Nishith Desai Associates.

“In part, the intense fragmentation of the Indian legal market is fuelled by the lack of institutional client loyalty, the booming Indian economy, the low levels of client service from the top law firms and the culture of entrepreneurialism among young Indian lawyers,” noted RSG.

Poor service levels

According to RSG, because demand outstripped supply Indian lawyers could “still call the shots with clients”.

Nearly all out of 300 client reports on law firms said they were dissatisfied with service levels, with Indian law firms’ lack of bandwidth, particularly at the junior and mid-ranking partner level, accounting for 29 per cent of all responses.

Around 15 per cent cited lack of capacity, practice areas/offices with a similar figure not having been impressed by service and timeliness levels.

Billing and poor quality of work came fourth and fifth with less than 10 per cent of client feedback being negative.

However, clients rated the top five law firms highly for “expertise”.

Impressive associates

“Indian law firms have grown by 20 per cent on average since last year showing that the legal market is booming. However, the numbers of partners overall has only grown by 5 per cent despite over half the firms in the top 10 reviewing their compensation systems,” stated the report.

The lack of partner bandwidth was reflected in client feedback, with the top five firms scoring significantly lower than last year in the “availability” category.

However, clients interviewed registered the highest satisfaction level with the associates at S&R Associates, Vaish & Associates, Kochhar & Co, Nishith Desai Associates, Talwar Thakore Associates and Desai & Diwanji (see table right).

Out of RSG’s top 10-ranked firms clients were least satisfied with Amarchand Mangaldas, DSK Legal and Khaitan & Co – respectively in 19th, 18th and 17th place.

The report had interviewed and solicited ratings of Indian law firms’ performances from 231 clients, of which 103 were multi-nationals, 41 were in the ET500, and 11 were amongst India’s 20 largest companies. Banks and financial institutions made up 30 per cent of the sample group.

RSG interviewed at least five clients per firm in all cases except one firm ranked below 20th, with an average of between eight and 10 client feedback ratings received per firm.

Photo by JD Hancock

2011 RankFirm NameNo of PartnersNo of lawyersQualityProfileCapabilityTotal
1Amarchand & Mangaldas4854599927
2AZB & Partners2022099826
3J Sagar Associates4022588824
3Khaitan & Co4525088824
5Luthra & Luthra3420087722
5Trilegal1714287722
7DSK Legal169087621
8Desai & Diwanji1614276720
8Nishith Desai Associates67187520
10Anand & Anand95986519
10Lakshmi Kumaran & Sridharan 2012086519
10S&R Associates54086519
13Kochhar & Co2018075618
13Mulla & Mulla1511566618
15Bharucha & Partners53775517
15Crawford Bayley & Co1710065617
15Majmudar & Co86866517
15Wadia Ghandy & Co1311265617
19Dua Associates4019055616
19Economic Laws Practice186265516
19Fox Mandal5040055616
19Platinum Partners52775416
19Talwar Thakore & Associates62275416
19Vaish Associates1210275416
25ALMT Legal 199655515
25Kanga & Co125064515
25Tatva Legal108065415
28Juris Corp105064414
28Rajani Associates84164414
28Rajinder Narain & Co32965314
31DH Law42464313
31P&A Law11874213
31Phoenix Legal43164313
31Udwadia & Udeshi73054413
35ARA Law31854312
35Hemant Sahai Associates84854312
35Indus Law84954312
35Tyabji Dayabhai3864212
39India Law Services42554211
39Lexygen31554211

Source: RSG Consulting

Methodology: The quality score is derived from deals league table performance in M&A, project finance, private equity and capital markets by value and volume in the past one and three years, feedback from clients on quality of work, expertise and service delivery.

The profile is based on a count of total number of mentions and qualitative feedback from clients, Indian lawyers and foreign lawyers, with greater weight given to unprompted recommendations.

The capability scores are based on the size of the law firm by number of lawyers and estimated turnover, capability by practice area and locations, feedback from clients on ability to handle large scale work and client assessment of the firm’s bandwidth.

Comments

Fan 14 Jul 2011, 13:16
+3 -0
S&R rocks!!
stinks 14 Jul 2011, 14:50
+11 -0
While all firms hire people based on contacts, there is a well-known family-run firm (known for its expertise in a certain area of the law) that does not even participate in campus recruitment in any college. It hires people ONLY on contacts. It bypasses the good students from NLUs in favour of students with much lower ranks (even ppl who have flunked) and also people from crap colleges.

I cannot name this firm as LI will censor it, but I request LI to do a story on firms that do not participate in NLU campus recruitments. I especially request LI to interview the owner of the firm I am referring to (I hope you can work it out).
Damned 14 Jul 2011, 19:43
+3 -0
So true. I am fresh Law graduate and am still busy with sending mails to get a place in a law firm. In spite of building an impressive CV and being in top 5 of my NLU batch I have to struggle so much as I come from a non legal background and with no contacts.
Family firm insider 15 Jul 2011, 11:06
+0 -0
My the grapes are sour! Certainly didn't let trivial things such as facts get in the way, did you guys? The family run firm has hired more people directly from law campuses last year (in a slower year) than any other organisation in this country.

And Damned, if law firms were to hire every top 5 student from every NLU, irrespective of whether they are suited for a corporate firm career, I don't think Indian firms would get very far. One of the larger firms in the country was stated by NLSIU grads who were well outside the top 5. So before seeing a conspiracy against people from non-legal backgrounds, take a long hard look at your skills.
stinks 15 Jul 2011, 14:39
+0 -1
[quote name="Family firm insider"]My the grapes are sour! Certainly didn't let trivial things such as facts get in the way, did you guys? The family run firm has hired more people directly from law campuses last year (in a slower year) than any other organisation in this country.

And Damned, if law firms were to hire every top 5 student from every NLU, irrespective of whether they are suited for a corporate firm career, I don't think Indian firms would get very far. One of the larger firms in the country was stated by NLSIU grads who were well outside the top 5. So before seeing a conspiracy against people from non-legal backgrounds, take a long hard look at your skills.[/quote]


er...you are mistaken. I was not referring to AMSS. I clearly said that it is a firm that does not recruit at all from campuses. How can that be AMSS? I cannot name the firm in question as it will be censored.
kianganz 15 Jul 2011, 14:42
+1 -0
I still can't for the life of me figure out which law firm you are referring to... Please post the name of the firm as a comment and we can take a call on whether it can be published or not.

And if we don't publish it, then at least we'd have an idea of which firm we are supposed to be interviewing...
Me 19 Jul 2011, 18:49
+0 -0
LOL..i guessed the name of the firm. Wadia Ghandy generally pick students only on contacts and generally bypass students from NLUs and also do not participate in NLU campus recruitment. If LI decides to censor the name of the firm, I would just say that generally you have a NLSIU hot-shot alumni who take interviews, which is one of the 3 rounds, but the firm generally prefers those with contacts or those articles from GLC Bbay over NLUs jus because they spent more time at that place. Not to say that NLU students are not picked up, but generally that firm prefers those who have come with contacts. Almost all internships are also offered to those with contacts.
WG no way 19 Jul 2011, 20:40
+0 -0
WG makes no sense.

Original comment talks about "well-known family-run firm (known for its expertise in a certain area of the law)".

I don't believe WG is particularly known as a specialist firm or that it is particularly a family firm more than most...?
Me 19 Jul 2011, 22:15
+0 -0
[quote name="WG no way"]WG makes no sense.

Original comment talks about "well-known family-run firm (known for its expertise in a certain area of the law)".

I don't believe WG is particularly known as a specialist firm or that it is particularly a family firm more than most...?[/quote]

He could be speaking about Crawford Bayley or Mulla & Mulla, and I wanted to highlight that Wadia Ghandy is one such firm with a similar attitude. I don't see any other firm in the family category. Probably the original comment chap should answer and give the name cos this curiousity is killing me. :P
Anon 14 Jul 2011, 15:59
+4 -0
Well done S+R. I have heard some good things about their associates. I hear they recently took an associate who was at Freshfields?
On the move 14 Jul 2011, 16:45
+4 -0
One wonders what draws clients to the top tiers firm when their associates are rated lower than the associates in some of the newer and upcoming firms. Any insight on this would be much appreciated.
Anony 14 Jul 2011, 16:50
+0 -0
Dear Kian,

Its Vaish Associates, Advocates not Vaish and Associates.

Thanx
FDI 15 Jul 2011, 04:45
+9 -0
The Indian family law firms give a lot of crap about how foreign law firms are greedy about money etc. The truth is that the Indian law firms are the most corrupt and money-hungry. Foreign law firms do a lot of pro bono work and hire on merit. They do not exploit their employees and do not discriminate on the basis of community, caste etc. I would rather have Mr Smith and Mr Davis as my boss than Mr Modi or Mr Subramaniam.
S 15 Jul 2011, 07:45
+3 -0
Platinum, TTA, Hemant Sahai and Phoenix should definitely be ranked much higher. Surprising to see trilegal being considered as good as Luthra, given the complete disparity in the size and quality of deals done by the two firms.
Family firm insider 15 Jul 2011, 11:07
+1 -0
Yeah, agreed. Trilegal should be much higher.
firm insider 16 Jul 2011, 15:40
+2 -0
Definitely not! Shows how you little you know about the problems plaguing non family firms.

[quote name="Family firm insider"]Yeah, agreed. Trilegal should be much higher.[/quote]
Anon 15 Jul 2011, 07:47
+4 -0
Kochhar associates better than Amarchand associates ?
Anonymous 15 Jul 2011, 09:45
+0 -0
I have briefly gone thorugh the full report. One can question the accuracy of many findings but the overall results surprise. Revenue numbers surprise as well.
anon 15 Jul 2011, 09:55
+2 -0
[quote name="Anonymous"]I have briefly gone thorugh the full report. One can question the accuracy of many findings but the overall results surprise. Revenue numbers surprise as well.[/quote]

Can you share revenue numbers of leading Firms please?
anonymous 17 Jul 2011, 21:08
+0 -0
sorry not possible unless RSG itself chooses to disclose the figures. However upon a closer look not very impressed with the RSG report anymore.
Another ranking 15 Jul 2011, 11:47
+1 -0
One can only wonder what these rankings mean. Clients ranking associate quality - really?
ka1234 15 Jul 2011, 15:46
+1 -0
@10 - I agree this aspect needs to be taken seriously. How come the advocate's ability and capability is being judged by clients and put out in publications. This is really a big joke! While it is true that the associates (including myself) are working in law firms, it is equally true that they are and remain advocates in the first place! If 'quality' and 'capability' are meant to be on the professional side of things, then it should be asserted that it none of client's business to give public verdicts on these - which go beyond that client's immediate need and concern. To see these thoughtless rankings in the backdrop of the highly evocative preamble to Chapter II of Part VI of the Bar Council of India Rules, may be sufficient to introspect whether we have carried this "business of transactional lawyering" too far!!
Goalkeeper 15 Jul 2011, 16:09
+0 -0
It is an interesting debate altogether whether Clients prefer presence of Senior People (Senior Counsel/Partners) even during transactional work or whether they would happily rate associates according to Quality and Capability. Experience suggests, clients derive maximum comfort (and therefore maximum happiness!) when senior members of a Firm are involved in service delivery
From Stinks to Kian 15 Jul 2011, 16:48
+0 -0
Why is it so difficult to understand that 'stinks' is talking about Anand & Anand??!! Family run firm, known for it's expertise in IPR and does not recruit from campuses! Right 'stinks'? Kian, I hope you can interview the owner of the firm, and dear 'Family Firm Insider', all you see is your firm and nothing outside the world right, so like the rest of your firm associates.
kianganz 15 Jul 2011, 16:53
+1 -0
Ah, ok - thought so for a second but such strongly worded complaint didn't really make sense since it's pretty much a pure IP firm, albeit a pretty big one.

Mr Anand has not been too keen on speaking to us in the past so I don't think an interview will be forthcoming.

Ultimately I guess it is their prerogative where they wish to hire from though, no? Their business model seems to work, despite spawning a huge number of breakaways, and they are very profitable from what I understand.

For those frustrated by it, why don't you apply to other firms? There are more out there, no?

Best regards
Kian
XO 15 Jul 2011, 20:17
+0 -0
On that note Kian, why doesn't LI do a survey covering niche IP firms too? I hardly see many reports/ news feed on the big IP firms either. In fact, the IP biggies quite often lock horns in the court rooms. Thereafter, we could also perhaps have a client satisfaction survey for such firms. Just maybe we could yield interesting results.
associate 16 Jul 2011, 05:23
+0 -0
This is bullshit. P&A Law offices so lowly placed!!! Boss-they do the best deals of the country- only ill tag it holds is - its considered as satellite and perhaps an insignificant office for jones day.
stinks 16 Jul 2011, 05:32
+0 -0
Actually I was not referring to Anand! I don't know too much about IP firms. I've decided not to name the firm because these days people send legal notices over such things. I cannot comment about Anand, but as far as I know it is a very good firm so their lawyers obviously must be very good.
anon 16 Jul 2011, 12:22
+1 -0
[quote name="stinks"]Actually I was not referring to Anand! I don't know too much about IP firms. I've decided not to name the firm because these days people send legal notices over such things. I cannot comment about Anand, but as far as I know it is a very good firm so their lawyers obviously must be very good.[/quote]

Stinks seems to be referring to dave girish & co !!
yowzer 23 Mar 2012, 11:38
+0 -0
I think he's talking about Bharucha
LOL 16 Jul 2011, 18:47
+2 -0
These 'Associate' rankings make the Outlook and IT rankings seem passable in comparison.

I would have accepted Links, CC or A&O (Indian) associates being ranked better than AMSS or AZB, but [...] ? [...] ? [...] ? Every second guy in these firms has got there by lack of choice and is busy sending his or her CV and they figure is the top five ? Plain weird...
Goalkeeper 17 Jul 2011, 18:17
+0 -0
There are many Firms with good non-partner level lawyers 'Stink' so who is it that you refer to because I am intrigued to even learn that Clients undertake detailed analysis and ratings of all lawyers to this extent on a formal platform
Ha 18 Jul 2011, 05:54
+0 -0
Grow up people
scriber 19 Jul 2011, 20:54
+0 -0
Kian what kind of work do S&R Associates do? I am not aware of this firm. I would be grateful if someone could let me know about this organization and how it is seen amongst its peers.

Thanks
Me 19 Jul 2011, 22:16
+0 -0
Cap marks
i 22 Dec 2011, 22:00
+0 -0
why is lks ranked so low? just cause the salary is low?